TOURS Guatape is an operating agency which it is committed to customer satisfaction, sustainable tourism, compliance with legal requirements and the safety and health of its employees and customers. As a result, we have qualified and trained personnel and responsible suppliers that allow us to simultaneously  continuously meet and improve on our objectives.

To meet the above premise, we have established the following

  • Achieving customer satisfaction with the products and services offered

  • Decrease possible consumption water, energy and role in the implementation of our activities.

  • Disseminate the importance of conservation and use properly the natural and cultural wealth that there are in our country and the destinations visited by customers.

  • Protect and highlight values of the natural attractions of our country and the destinations visited by customers

  • Disseminate the concepts of sustainability and commitment of the company in relation to this issue to customers, suppliers, employees and community

  • prevent exploitation, violence and sexual marketing minors

  • ensure compliance with current legal requirements governing our business and where our policy is supported.

  • Check accidents and absenteeism of our employees in relation to issues of safety and health at work.

  • Select, evaluate and qualify suppliers with quality assurance, sustainability and health and safety at work.

  • Develop professionally and personally employees of the company through a training program and ongoing training, so that allows us continuous improvement.

In order to counter exploitation, pornography and sex tourism with children and adolescents, TOURS GUATAPE in compliance with Act 679 of 2001, Law 1336, 2009 and resolution 3840 of 2009, we are committed to the following legal obligations:

  1. Refrain from offering programs in tourism promotion and tourism plans, express or surreptitious plan sexual exploitation of children.

  2. Adopt measures to prevent workers TOURS GUATAPE or intermediaries, offering tourist services including sexual contact with minors.

  3. Protect children from all forms of foreign exploitation and sexual violence arising from domestic or foreign tourists age or national.

  4. Incorporate our tourism advertising, information on the legal consequences of exploitation, pornography and sex tourism with children and adolescents.

  5. Refrain from giving information to tourists, directly or through their employees about places where you coordinate or where sexual services to minors.

  6. Refrain from driving tourists to establishments or places where prostitution is practiced minors.

  7. Refrain from driving the children, directly or through employees, to the places where tourists are staying, even if it is located in offshore locations, for prostitution of minors.

  8. Refrain from using vehicles on lease or tourist routes for prostitution or bars, similar businesses and other tourism establishments for prostitution or sexual abuse of minors.

  9. Prevent the entry of smaller hotels or places of accommodation and lodging, bars, businesses and other tourism related establishments for prostitution or sexual abuse of minors.

  10. Reject the child labor.

  11. Reject discrimination of race or gender.

  12. Communicate promptly to the local police and / or authorities, cases of child sex trade are detected with suppliers.

  13. We ask the customers, suppliers, partners and other agencies to reject participation in the sexual exploitation of children and to report all cases of sexual exploitation of children known to them.

  14. Report to the Ministry of Commerce, Industry and Tourism, the Attorney General’s Office, the ICBF, and other relevant agencies, the facts relating to the sexual exploitation of minors.

We are also committed to implementing monitoring mechanisms, preventive and corrective measures to prevent exploitation, pornography and sex tourism with children and adolescents (Application exit permit minors traveling without their parents, etc.), also against the breach of this Code, for this we have appointed Ms. Patricia Elena Villa Zamarra, Business manager to verify proper compliance.

Whoever commits exploitation, pornography and sex tourism with children and adolescents, shall be punished by deprivation of liberty and pecuniary sanctions and administrative measures by the competent authorities.

It is the Responsibility of all employees, customers and suppliers of TOURS Guatape to implement good practices and Procedures to meet Sustainable Tourism practices. For This reason, the following Commitments need to be Understood in Their respective areas.

  1. Social

  • Support Behaviors That Contribute to good relations in the workplace, tolerating Differences in people.

  • Respect the People that come in contact With TOURS GUATAPE, Regardless of race, creed , gender, status, etc.

  • Maintain a friendly and respectful attitude towards co-workers, suppliers and customers.

  • Report any anomalies That May Affect any issues related to this social category, taking into account sex tourism and the exploitation of child and adolescent labor.

  • Meet safety standards

  • Not engage in discussions With superiors, employees, suppliers in public. If we do not Agree with an observation, WAIT UNTIL That the person is calm to try to reason and Demonstrate your point of view privately.

  • Respect hierarchies, ages and others, since These protocols must Also be Followed with respect to the elderly, Regardless of That position the the elderly exercise.

  • Inform suppliers and customers acerca sustainability Commitments by the company acquired. Let them know our Efforts towards the environment, in areas of print Placing and electronic communication, symbols and indicators of our commitment. This way you Also will Contribute to Their awareness and sustainability education.


  • Comply with the guidelines set by General Management, as it Relates to the economic development of the company.

  • Report any problem or failure That Could adversely impact the economy of the company.

  • Propose . actions related to sustainability, Which lead to generating additional revenue for staff, the company, the suppliers or local community in Which it Operates


  • Respect the office areas and Their environment, Assigned for specific activities (eg. disabled parking, etc.) .

  • Help conserve and illicit trafficking

  • Help keep the the places and artifacts defined culture as heritage of the country and the illicit trafficking therein.

  • conserve and Properly use culture the heritage artifacts That are found Within the company.

  • Choose materials, inputs and products That eats from renewable resources, manufactured by Processes That use a minimum of water and energy or are products coming from recycled materials. “Seal Biodegradable or recyclable or environmentally friendly raw materials.”

  • Acquisition of computers take into account the That health of workers (eyesight, for example) and the environment (energy saving systems, noise reduction, etc.).

  • Promote knowledge about “green “labels.

  • Do not use cleaning products That hurt the environment such as non-phosphate detergents or corrosive products.

    1. Water

  • Properly close the faucet handles.

  • When you brush your teeth or wash your hands, do not leave the taps open, preferably use a glass. On average 19 liters of His saves water.

  • Do not use water to move debris into the garbage disposal of the sink. It must be thrown into a Collected and garbage can of organic waste.

  • When washing the dishes use the minimum amount of detergent.

  • Do not use the toilet as a garbage dump for napkins, cigarette butts, tissues, feminine products, etc.

  • Properly use water saving systems installed in public and private toilets (dual flush systems or voluntary interruption discharge toilets), using adequate water for each need.

  • Add to the toilet tank water saving devices or change the toilet tank for a smaller one … if it is .example 16 liters, exchange it to 6 liter tank.

  • do not discharge harmful substances in sinks or toilets and educate About the correct way to dispose of harmful substances.

  • In meetings do not serve glasses of water, wait for the request so as not to waste if it is not it wanted.

  • Reduce consumption of plastic water bottles. Reusing the same bottle, filling it from the water cooler or faucet is more economical and less harmful on the environment.

  • Control Agency of the water consumption through billing.

  • Select dry cleaning methods That Promote or low water requirements.

  • A periodic preventive maintenance reviewing the status of all the water and sanitation facilities

  • Report through the Appropriate channels water leaks.

  • Apply informative instructions Regarding saving water THROUGHOUT the Agency.


    1. Energy

  • Turn off lights when not needed and use natural light as long as possible.

  • Configure computers in “energy saving”, with this we can reduce electricity consumption up to 50%.

  • Adjust the brightness of the monitor screen to medium

  • Turn off screen monitors when you are not using (meetings, training, etc.).

  • Set wallpaper in dark tones and black screensaver  (screensaver preferably black “Empty”).  It is desirable to set it to activate after 10 minutes of inactivity.

  • Keep appliances clean and office tools. Keep clean computer keyboards and printers will help maintain its good working and avoid waste of time, waste of energy and materials

  • Turn off computers, printers and other electrical equipment when not in use and once the Day finished work

  • progressively Replace saving bulbs old incandescent bulbs and fluorescent tubes, using inefficient technology that gives off more heat than light (against which, among other things, have to fight air conditioning in summer).

  • Use separate switches to light only needy areas of the same area.

  • Preferring to clear for office walls this reduces the need for artificial light colors.

  • Disconnect chargers teams when they have finished loading

  • Disconnect all electrical appliances you not using or end working hours and during weekends, when connected consume energy (although not on).

  • Keep clean the bulbs and fluorescent tubes and use lamps and translucent sconces instead of opaque, thus increase the effectiveness of lighting artificial.

  • When required purchase computer equipment keep mind that a laptop uses 50% less than one table or flat screen consumes between 50-70% less than conventional.

  • Perform periodic preventive maintenance reviewing the status of all facilities energy sources.

  • Report to the Directorate detected damage, sources, equipment or power conductors.

  • Apply the reporting instructions regarding energy saving diffuses the Agency.

    1. Waste / paper

  • Purchase recycled paper or not is bleached with chlorine.

  • Use as possible leaves 70g / m² instead of 90g / m², allowing a reduction of more than 10% of the amount of paper used.

  • Separate and deposit waste in places assigned.

  • Print only when required maintain physical copies of documents and network sharing information with other processes or colleagues to avoid printing several times the same documents.

  • Print on both sides of sheets of paper when possible, using the savings option ink for printing.

  • printing in draft quality and in black and white to avoid wasting ink and paper facilitate reuse.

  • Reducing the size of the documents and sources when printing or photocopying. Besides a reading of the information to configure and correct screen before printing

  • Use electronic media to the extent possible, to reduce the use of printers and faxes.

  • Implement reception virtually the resumes and supporting documents that can be filed electronically or they will be removed immediately activity (interview, analysis of a quote, etc.) is completed

  • Schedule measurement campaigns paper consumption, giving incentives to those areas that have the lowest rate consumption in proportion to the process type and number of people in it.

  • Coordinate with general service staff, differentiation least organic, ordinary and recycling bins or bins green and blue, gray important that the personnelaware of what the waste generated and how they will manage.

  • Include reuse in daily activities, to the extent possible, of waste generated or already used and potentially disposable resources, give them alternative uses (Ejm boxes, folders, envelopes, binding, clip, etc.)

  • Subscribe to electronic versions of newspapers, magazines and other publications, when only physical publication is in form providers, media and others who want receive only one copy of each publication. Must be well organized library so that all staff can easily and quickly consult publications coming.

  • Replace paper towels air hand dryers, towels or cloth towels made from recycled paper.

  • Perform preventive maintenance  office equipment, particularly printers and photocopiers to avoid wastage of paper frequent breakdowns.


  • inform tourists about the true values and traditions of the community

  • Sensitize and explain to staff about the damage that can cause tourism to the community and how avoid. Staff report visitors about local culture.

  • Communicating the tourist to avoid making negative donations to local customs as modern games for children, candy, outdated medicines, money, etc.

  • Encourage the purchase by the tourist product and local handicrafts

  • inform the customer when visiting religious monuments, trybe dressed soberly, and ensure that it is allowed to take photos. This way you avoid problems with the locals. Enjoy your trip with open mind and a willingness to learn and enjoy.

  • Invite the client to open to other cultures and traditions of theirs

  • help preserve the natural environment. Protect the flora and wildlife and their habitat, and do not buy products made from endangered plants or animal products. Avoid taking photographs with wildlife, it can cause these species move away from the place and not return, with the damage that will be harder for the next group of tourists observe these species

  • Respect cultural resources. Tourism activities should be conducted with respect for the artistic, archaeological and cultural heritage

  • Avoid tempted to take pieces of archaeological remains, plants, flowers, as if every tourist who visited the site a sample will take, very soon cease to exist recourse

TOURS Guatape In compliance with sustainable tourism standard, has implemented campaigns and practices that will allow reducing the consumption of different resources (water, energy, paper, etc.), promote the care of cultural heritage, flora and wildlife and prevent commercial sexual and labor exploitation of children and adolescents. We want to share in our commitment to our customers for it, here are some tips that we  hope will be taken into account during the trip:

  1. Open up to different cultures and traditions of their own: their experience will be transformed, you will gain respect the local population, and it will welcome more easily. Be tolerant and respect diversity; observe the traditions and social and cultural practices of the place.

  2. Respect human rights. Any form of exploitation violates the fundamental objectives of tourism. Child sexual exploitation is a crime punishable in the place where it is carried out as in the country of residence committed by whomever.

  3. Help preserve the natural environment. Protect the flora and wildlife and their habitat, and do not buy products made from endangered plants or animal products. Avoid taking pictures with wildlife, it can cause these species move away from the place and not return, with the damage that will be more difficult for your next group of tourists observe these species

  4. Respect cultural resources. Tourism activities should be conducted with respect for the artistic, archaeological and cultural heritage

  5. is not tempted to take pieces of archaeological remains, plants, flowers, and others if every tourist who visited the site a sample will take, very soon cease to exist resource

  6. Your trip can contribute to economic and social development. They purchase local handicrafts and products to support the economy, and stick to the principles of fair trade. When haggle, keep in mind the concept of fair wage. Crafts are the most important reflection of the culture and local identity and its profits go directly to the populations of the localities visited. They are also produced with very low impact on the environment and contribute to increasing the appreciation of local culture

  7. Know the law to not commit any act considered criminal in the country visited. No traffics in drugs, arms, antiques, protected species and products or hazardous substances or prohibited by national regulations.

  8. Must maintain order and cleanliness in the places you visit, avoiding potential the various risks that threaten the facility, area naturally protected and others.

  9. Avoid making unnecessary noise in museums, in view of archaeological monuments and especially in protected natural areas. Noise can disrupt the experience of other tourists or scare away wildlife in natural areas.

  10. Do not throw food scraps in the places visited. Take special care in protected natural areas; the remains of fruit may contain seeds that can grow in place and then become an invasive species harming native species.

  11. Keep in  mind to close the taps, turn off the air conditioning and lights when you leave the hotel or place of lodging. So, aids not to waste water and energy, valuable resources for the entire planet.

  12. Try to minimize waste generation, rejects products with unnecessary packaging and choose to use recyclable packaging.

  13. Avoid giving alms to people on the bestgo to places like organizations or schools where they will make a better management of this assistance.

In furtherance of the Article 17 of Law 679 of 2001, the agency warns the tourist exploitation and sexual abuse of minors in the country are criminal and administrative sanctions,accordance with applicable laws. Likewisea nd in order to comply with Resolution 3840 of 24 December 2009 and under Article 1 of Law 1336 of July 21, 2009, TOURS GUATAPE. It adopted a model Code of Conduct, to forestall and prevent sexual exploitation of children and adolescents in tourism.

In order to comply with our management system for sustainability, we want to

inform our staff and clients of the following: If you witness some activity that

harms the flora and fauna, heritage and/or cultural property, minors in relation to

commercial or sexual exploitation, discrimination, among others, please report it

through the following links.

FLORA Y FAUNA Teléfonos: 01 8000 414 123 – 262 36 87 – 385 60 00

Correo Electrónico:





Teléfono: (57-1) 342 4100

Correo Electrónico:

Página Web:

Policía Nacional, Grupo Investigativo Delitos contra el Patrimonio Cultural

Av. Eldorado No. 75-25, Bogotá

Teléfono: (57-1) 426 6228

Correo Electrónico:





Teléfono: Línea gratuita nacional del ICBF 01 8000 112 440, línea 106

Página Web: Te Protejo ( )




Teléfono: (57-1) 2427400 ext 3375.



1. Your privacy and trust are very important to us. Therefore, we want to make sure that you know how we safeguard the integrity, confidentiality and availability of your personal data, in accordance with Colombian law. That which is not found in the legislation of protection of personal data will comply with the provisions regarding the processing of personal information.

2. For TOURS GUATAPE, it is necessary to collect certain personal and sensitive data to carry out the activities intrinsic to its commercial functions.

3. For confidentiality, safety and comfort of the client Guatape Tours at the time of booking will be limited to request the name of the person responsible for the reservation and in turn their contact information, either cell phone number or email.  The other members travelling under the reservation will give their information (name, surname and number of cedula, passport or driver’s license, hotel name or apartment where they are staying).

4. TOURS GUATAPE: informs the customers of its different services and / or products (hereinafter “USERS”) about its policy of protection of personal data (hereinafter “Personal Data”).


I. The Personal Data that you provide to us will be collected and its manual and / or automated treatment obeys the following purposes:


-The support of the contractual relationship in your case established with TOURS GUATAPE.

-The provision of services related to the products and services offered. In which the “USER” decides to subscribe, register, consult or acquire.

-The completion of all activities related to the service and / or product, will be included in a list of emails to send the newsletter.

-Communicate about changes in services.

-Processing of your applications, administration of activities, clarifications, research and market statistics.

-Marketing and sale of our products and services.

-Notify you about new services or products that are related to those already contracted or acquired.

-The performance of any complementary or auxiliary activity necessary for the provision of the Services.

-Develop studies and programs that are necessary to determine consumption habits.

-For the fine tuning of security filters and Business rules in commercial transactions.

-Conduct periodic evaluations of our products and services in order to improve their quality.

-Evaluate the quality of the service we provide, and in general, to fulfill the obligations we have contracted with you.

-The sending, by traditional and electronic means, of technical, operational and commercial information about products and services offered by TOURS GUATAPE and / or its partners or suppliers, now and in the future.

The request for satisfaction surveys, which the “USER” is not obliged to answer.


II. It is convenient to remember that it is a personal data. Only personal data are required of legal persons. Excluding any type of legal entity.


III. We begin with the fact that the “USER” is legitimately entitled to provide, receive and forward “Personal Data”. To avoid any defenselessness, TOURS GUATAPE provides the “USER” with the possibility of answering the information on the same platform, free of charge without any contractual relationship.


IV. If you provide us with personal information about a person other than you, such as your spouse or a co-worker, we understand that you are authorized by that person to provide us with your personal information.


-However, if the “USER” wishes to make further arrangements with TOURS GUATAPE, he / she must register on the platform, accepting the conditions established for the “USERS”.

-In order to facilitate to the maximum the exercise of the rights related to your privacy or to defend what in the best right proceed, in case of being sensitive or reserved data and in the event that the answer is not possible by ordinary means, TOURS GUATAPE Will provide “USERS” with the appropriate technical resources and electronic mail so that they can contact you. For this action they can send communication identifying sender and description of the problem to:

-The “USERS” have their rights recognized and can exercise them for access, cancellation, rectification and opposition by contacting TOURS GUATAPE by e-mail