When buying our tour, We Guatape Tours are committed to you, in the fulfillment of the services offered, accepting the 300 Tourism Lawhttp://www.anato.org/sites/default/files/Ley300de1996-Actualizada2006.pdf and Law 1581 of 2012 http://wsp.presidencia.gov.co/Normativa/Leyes/Documents/ley155810072012.pdf

Our tour has a translator at no additional cost, but you must check availability during the reservation

  • We always guarantee the right personnel
  • Friendly treatment from our certified guides and drivers.

The following conditions and liability clauses are applied in accordance with current regulations issued by the National Government:

This tour package is offered by Guatape Tours, which will be called, Operator Agency with National Tourism Registry No. 44925.

1. For the provision of the services included in the tour package Tours Guatape is committed to always act in good faith and in accordance with the requirements of the tourism ministry in everything related to the operation and fulfillment of all the services included in the tourist package .

2. For reasons of health safety, once the course has begun, they must remain seated until a stop is made.

3. If you do not show up at the agreed meeting place at the time and date for which the reservation was made, there will be no refund of money.

4. If you want to change your reservation for another date you must inform with 14 hours in advance and there will be no penalty. For private groups must inform the change of booking 24 hours before and there will be no penalty, in case of doing it outside this time Guatape Tours is autonomous to retain or not for administrative charges $ 200,000 or the total value of the tour.

5. Tours Guatape does not allow to consume liquor inside the bus, receive people under the effects of alcohol, or allow the consumption of hallucinogens.

6. In case of mechanical difficulties, damage to vehicles, adverse climatic conditions or any other circumstance outside the control of Tours Guatape, the development of the route may present delays in the stop where they are included, for which Guatape Tours Commits, to make their best efforts so that the service is rendered in the agreed conditions or to make reprogramming of the Tour.

7. Taking into account that the acquisition of our tourist packages, includes both the tour as well as the entrance and food in some places of tourist interest, there will be no place to reimburse the money that has been paid by the tourist, except if the services Offered can not be received for reasons attributable exclusively to Guatape Tours.

8. Guatape Tours, reserves the right to modify routes, schedules and services, without prior notice, when difficulties arise to ensure the successful delivery of the service.

9. Guatape Tours reserves the right to withdraw from the bus or the services provided to those who, due to serious cause of moral or disciplinary nature duly verified, infringes upon the provision of the service, the staff of Tours Guatape, other tourists , Property of third parties or third parties; In this case there will be no place to return the money.

10. Guatape Tours will not be responsible for legal matters or other inconveniences that may involve the user forced to withdraw from the bus for such reasons and also for personal expenses incurred.

11. Guatape Tours in development of the services offered, must respect the maximum entrance fee to tourists who have established the sites included in the package. Taking into account the above, the admission to them may be limited by causes other than Guatape tours in which case it will be exempted from providing such service. The user must also respect the entry conditions indicated by each of the tourist sites included in the package.

12. Taking into account the applicable legal requirements the user must comply with the recommendations given by the staff regarding environmental, economic and socio-cultural behavior in the tourist destinations visited according to the technical standards of sustainable tourism http://www.certificacioncalidadturistica.co /attachments/courses/1/3/NTS%20%E2%80%93%20TS%20003.%20Agencias%20de%20viajes.%20Requisitos%20de%20sostenibilidad%202007..pdf As well as complying with the provisions of article 17 Of Law 679 of 2001, http://www.icbf.gov.co/cargues/avance/docs/ley_0679_2001.htm where the tourist is warned that the exploitation and sexual abuse of minors in the country are sanctioned Criminal and administrative, according to the laws in force.

13. Guatape Tours is subject to the liability regime established by law 300/96, D.R. 1075/97, Decree 2438 of 2010 and other regulatory decrees. The responsibility of the organizer of this plan or package tour is limited to the terms and conditions of the program in relation to the provision and quality of services. Our package and staff offers the traveler a travel insurance, which is included within the price paid for the tour. In case the passenger does not provide the identification data required to sign travel insurance, we hereby certify that TOURS GUATAPE travel agency is exempted from all responsibility for medical care, medicines, laboratory tests, X-rays, hospitalization, surgery, Transportation in case of emergency due to illness or accident, health repatriation in intensive care, emergency dental care, relocation of a relative if necessary, payment of difference in air fare for medical incapacity or death of a relative, and all that Can cover the travel insurance, being of its entire responsibility and charge, travel without the aforementioned amparos assuming personally and in full the risks and costs that may be caused in the trip.

14. Our package offers the traveler a tour to the city of Guatape, which includes the transportation service from the city of Medellín to the municipality of Guatape and the return of this municipality to the city of Medellin. Notwithstanding the foregoing, in the event that any tourist decides of their own volition to abandon the previously scheduled route and stay in any place other than the destination site, it is recorded that any adverse event that may happen is of their entire responsibility.

15. Guatape tours in accordance with decree 2438 of 2010 do not assume responsibility for events such as accidents, strikes, strikes, earthquakes, climatic or natural phenomena, safety conditions, political factors, denial of entry permits, health issues, delays of Passengers, heavy traffic and any other case of force majeure that may occur during the trip and will only be committed to render the services and make the returns referred to in this decree, as the case may be.

16. Police and Privacy

1. Your privacy and trust are very important to us. Therefore, we want to make sure that you know how we safeguard the integrity, confidentiality and availability of your personal data, in accordance with Colombian law. That which is not found in the legislation of protection of personal data will comply with the provisions regarding the processing of personal information.

2. For TOURS GUATAPE, it is necessary to collect certain personal and sensitive data to carry out the activities intrinsic to its commercial functions.

3. For confidentiality, safety and comfort of the client Guatape Tours at the time of booking will be limited to request the name of the person responsible for the reservation and in turn their contact information, either cell phone number or email.  The other members travelling under the reservation will give their information (name, surname and number of cedula, passport or driver’s license, hotel name or apartment where they are staying).

4. TOURS GUATAPE: informs the customers of its different services and / or products (hereinafter “USERS”) about its policy of protection of personal data (hereinafter “Personal Data”).

I. The Personal Data that you provide to us will be collected and its manual and / or automated treatment obeys the following purposes:

-The support of the contractual relationship in your case established with TOURS GUATAPE.

-The provision of services related to the products and services offered. In which the “USER” decides to subscribe, register, consult or acquire.

-The completion of all activities related to the service and / or product, will be included in a list of emails to send the newsletter.

-Communicate about changes in services.

-Processing of your applications, administration of activities, clarifications, research and market statistics.

-Marketing and sale of our products and services.

-Notify you about new services or products that are related to those already contracted or acquired.

-The performance of any complementary or auxiliary activity necessary for the provision of the Services.

-Develop studies and programs that are necessary to determine consumption habits.

-For the fine tuning of security filters and Business rules in commercial transactions.

-Conduct periodic evaluations of our products and services in order to improve their quality.

-Evaluate the quality of the service we provide, and in general, to fulfill the obligations we have contracted with you.

-The sending, by traditional and electronic means, of technical, operational and commercial information about products and services offered by TOURS GUATAPE and / or its partners or suppliers, now and in the future.

The request for satisfaction surveys, which the “USER” is not obliged to answer.

II. It is convenient to remember that it is a personal data. Only personal data are required of legal persons. Excluding any type of legal entity.

III. We begin with the fact that the “USER” is legitimately entitled to provide, receive and forward “Personal Data”. To avoid any defenselessness, TOURS GUATAPE provides the “USER” with the possibility of answering the information on the same platform, free of charge without any contractual relationship.

IV. If you provide us with personal information about a person other than you, such as your spouse or a co-worker, we understand that you are authorized by that person to provide us with your personal information.

-However, if the “USER” wishes to make further arrangements with TOURS GUATAPE, he / she must register on the platform, accepting the conditions established for the “USERS”.

-In order to facilitate to the maximum the exercise of the rights related to your privacy or to defend what in the best right proceed, in case of being sensitive or reserved data and in the event that the answer is not possible by ordinary means, TOURS GUATAPE Will provide “USERS” with the appropriate technical resources and electronic mail so that they can contact you. For this action they can send communication identifying sender and description of the problem to: gary@toursguatape.com

-The “USERS” have their rights recognized and can exercise them for access, cancellation, rectification and opposition by contacting TOURS GUATAPE by e-mail gary@toursguatape.com